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Real reviews from style lovers who can’t get enough of our hats & watches!
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Yes. That's How Much We Believe In Our Product
We stand by our products and want you to be 100% satisfied with your purchase. If you're not feeling the difference in 30 days, we’ll give you your money back—risk-free.
GOT QUESTIONS? WE HAVE THE ANSWERS!
You Have Questions. We Have Answers.
How can I contact you?
How can I contact you?
You're always welcome to contact us via email at support@cotimea.com
We look forward to hearing from you and promise to respond promptly to your inquiries and feedback.
Are your products as described and shown?
Are your products as described and shown?
Definitely, What you see in our videos and images is exactly what you'll get.
We ensure that our product visuals and descriptions are true to life, so there are no surprises when you receive your order.
Your trust is important to us.
How to track my order?
How to track my order?
Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
If you don't see the email in your inbox try checking your spam folder or add support@cotimea.com to your safe sender’s list.
For shipping information, we recommend you track on the site: https://cotimea.com/apps/track-your-order
For other inquiry, please email support@cotimea.com.
Can l return or exchange for my purchase online?
Can l return or exchange for my purchase online?
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
And we offer free return for quality problems. Please freely contact us for return & exchange inquiry.
How is payment security ensured on your site?
How is payment security ensured on your site?
Absolutely, we prioritize your security. Our site is SSL encrypted, ensuring your data is protected.
Additionally, we support trusted payment methods like PayPal and Shopify Payments, both renowned for their security measures.
Rest assured, your transaction are secure with us.
Need more help? You can contact us through our contact page! We will be happy to assist you.