FAQ
1. How long does shipping take?
Once your order is placed, we process it within 1–3 business days. Shipping times vary by country:
| Country | Estimated Shipping Time (Business Days) |
|---|---|
| United States | 7–15 business days |
| United Kingdom | 7–10 business days |
| Australia | 10–15 business days |
| Germany | 10–15 business days |
| France | 10–15 business days |
Each order comes with a tracking number so you can follow your package every step of the way.
2. Can I return or exchange a product?
Yes. You may request an exchange within 7 days of delivery if the item:
Has a manufacturing defect
Was shipped in the wrong size or design
🔁 Please note:
We do not accept returns for personal reasons such as "changed my mind" or "didn’t like the product"
Returned items must be unused and in original condition
Return shipping fees are the responsibility of the customer
3. How do I choose the right size?
Watch: Comes with an adjustable stainless steel strap to fit most wrist sizes. If you need help resizing the band, feel free to contact us for instructions.
Cap: Features a universal fit with an adjustable back strap — designed to comfortably fit most head sizes.
4. How do I place an order?
Placing an order is easy:
Select the product you love
Click “Add to Cart” and proceed to checkout
Enter your shipping information and complete payment
You’ll receive an order confirmation via email, followed by a tracking number once your order ships.
5. Can I cancel my order?
You may cancel your order within 12 hours of placing it. After that time, we begin processing and cannot make changes or cancellations.
6. Do you offer bulk or wholesale orders?
Yes, we do! If you’re ordering in bulk — whether for gifts, teams, or retail — please contact us for special pricing.
📩 Email: support@cotimea.com
7. Is there a warranty?
Watch: Comes with a 3-month warranty covering technical issues like malfunction or timekeeping errors.
This does not include damage caused by dropping, improper use, or water exposure beyond its rated resistance.
Cap: As a fashion accessory, it is not covered by a warranty.
📸 Tip: We highly recommend recording a video of the unboxing process when receiving your order. This helps us verify any manufacturing defects or shipping issues and ensures we can provide proper support if needed.
8. How do I contact you?
We’re here to help! Reach out to us anytime:
📧 Email: support@cotimea.com